We respect your privacy and are committed to protecting your personal data. This policy explains how grahamshopland.com (“we”, “our”, or “us”) uses your information in line with the UK GDPR and the Data Protection Act 2018.
Who we are
grahamshopland.com is the trading name for consultancy services provided by Graham Shopland. In some cases, services may also be delivered through our limited company, My Kaizen Mindset Ltd.
Information we collect
- Website visits – technical details such as IP address, browser type, and pages visited.
- Appointments – when you book through Google Calendar, we collect your name, email, and any details you choose to share.
- Analytics – if you consent to cookies, we use Google Analytics 4 (GA4) to understand how visitors use our site.
How we use your data
- To confirm and manage appointment bookings.
- To maintain, improve, and monitor the performance of our website.
- To meet our legal and contractual obligations.
Legal basis for processing
- Contract – where we need your data to provide a service you request (e.g. an appointment).
- Legitimate interests – to monitor and improve the website.
- Consent – for analytics cookies.
Third parties
- Google Workspace (Calendar) – appointment scheduling.
- Google Analytics 4 (GA4) – website usage analytics (only with your consent).
We do not sell or share personal data with third parties for marketing purposes.
How long we keep your data
- Appointment data remains in our Google Calendar until no longer needed for business purposes.
- Analytics data is kept in Google Analytics for up to 26 months.
Your rights
You have the right to access, correct, or request deletion of your data, and to withdraw consent for analytics cookies. To exercise these rights, email us at privacy@grahamshopland.com.